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15 Reasons to get a virtual receptionist

1) Don't miss important sales calls

How many times are you right in the middle of an important job and the telephone rings. You are then faced with the dilemma of deciding, do you drop everything and pick up the phone or do you leave that call to go through to your automated message services. How many times have you left that call to go through to the message service and the caller simply hangs up and doesn't leave a message? Probably a lot. Research has shown that more than 60% of people will hang up rather than leave a message on an automated service. Wouldn't it be easier and more produuctive to let that call go through to a live virtual receptionist? A virtual receptionist can take a message and get it to you in minutes. You can then get on to the important ones and leave the not so important ones until you have the time.

2) Focus on business - not calls

Let's face it, some of the tasks that you have to complete with your small business require concentration and focus. Unfortunately, one of the worst things for breaking a persons concentration is a ringing phone. How often have you dropped everything to answer a call that has ended up being a telemarketer trying to sell you something that you don't need. With a telephone answering service from Ruby Receptionist you can focus on the important stuff while we take care of those incoming calls.

3) Appointment setting

Do you run a small business that requires people to ring up and set an appointment with you or one of your colleagues? Here at Ruby we can work with a number of the commercial diary platforms to keep your appointments in order while you focus on making money.

4) Take time out with friends and family

How many times have you skipped lunch or stayed back late to make sure that you don't miss an important incoming call. How many times have you had to cancel family or friend time because of an expected call. With a telephone answering service from Ruby we can be listening out for that important call while you head off to get some well deserved time with your friends or family. Once the call does come through we can then forward the call to wherever you are so you can still take that call as if you were in the office. Think of how happy your family will be to see more of you.

5) Get 24/7 call answering

These days offices are expected to be open 24/7 365 days a year. For a large multi national this isn't so hard as they can afford to have 24/7 staff. For a small business however, what this often means is that you personally have to be on call till all hours of the night, weekends, public holidays and through family events. Wouldn't it be easier if you could have your own virtual assistant who is there to take those incoming calls and deal with some of the simpler ones on the spot. With a Ruby Receptionist you can give the appearance of being a much bigger firm without spending all of the cash.

6) A personalised greeting

When you send your messages to an automated message service you generally get just one message. "Dave's accounting service, I can't get to the phone, please leave a message". With a professional receptionist service from Ruby you get a personalised greeting from a live person every time we answer one of your incoming calls. You can change this greeting at any time by either logging in to our admin console or by using our iPhone or Android App. If you wanted to you could change this greeting 3 or 4 times a day. It's all up to you.

7) Forget about recruitment costs

The cost of recruiting a new employee can be pricey. Not only do you have to pay for the cost of the advert itself but you also need to take into account the time you are going to spend reviewing all of the CV's, having a first round of interviews with candidates, selecting the best ones from that round and then having a second round of interviews. Finally you get to the stage of making an offer and you then have to outlay a whole load of money in salaries and benefits. Wouldn't it be easier to simply get an outsourced receptionist service and just pay for what you need.

8) No long term contracts

When you start a small business you need flexibility. You don't want to be locked in to a rigid long term contract that limits what you can do and how your plan works. With small businesses there is always some level of uncertainty. Maybe your business idea won't work and you may need to scale things back in a few months. Because of these reasons, and many others, we at Ruby Receptionist don't believe in locking our customers into long term contracts. You can cancel your agreement with us with just 30 days notice. Despite the fact that we don't have long term contracts we still keep our customers for a long time. Our customers stay with us because they believe that we offer a great value service at a really affordable price.

9) Get messages sent direct

With an automated telephone answering service there is always a tendency when you are busy to simply leave your message on the service until you get the time to listen to them. Unfortunately, when you are busy this waiting time can end up being days and not hours. With a telephone answering service from Ruby Receptionist we deliver your messages to you via either email or SMS. If you are anything like me then you are probably checking your emails at least every 15 minutes and it is really unlikely that you will miss an important message that is coming through.

10) Link to a 1300 number

When you sign up for a telephone answering service with Ruby Receptionist we allocate a phone number to your account. This phone number can either be a local number applicable to the city/state that you request or it can be a toll free number (at a small monthly cost). The beauty of getting a 1300 number for your business is that it gives the impression to your customers that you are actually a national business as opposed to being a local regional business.

11) Increase staff motivation

Nothing can be more demotivating to your staff than having to cover for the receptionist when they are off sick or at lunch and having to field all of those calls from telemarketers, SEO sales people, job seekers and wrong numbers. Not only does it take that staff member away from the valuable work that they were doing in the first place but it also de motivates then and makes them question their role with you. Having a telephone answering service from Ruby Receptionist to cover you when your internal receptionist is off sick or at lunch means that your valuable staff can get on with their regular work.

12) It's really affordable

Some people think that having a live virtual receptionist to take your calls is a luxury. Fortunately, getting a telephone answering service from Ruby Receptionist is really quite affordable. We have packages to suit most businesses whether they have 1 employee or 500. Our packages start from just $20 per month (plus a small call charge per call) and the average customer spends around $120 per month with us. Given all of the benefits that you gain by having a virtual receptionist $120 per month sounds like a pretty good deal.

13) Scale up or back at any time

Nothing is linear in small business. One minute you can be selling $10,000 worth of product a week then the next month it jumps to $30,000. Then the week after it drops back to $5,000. Here at Ruby Receptionist we understand that running a small business can be like riding a wave and we encourage our customers to upgrade or downgrade their packages whenever they see a significant movement either way. Our approach with our customers is to allow flexibility so that we can provide them with the best value service possible.

14) Get a free trial

It can sometimes be a little bit scary to simply jump straight in to a service agreement. Also, a lot of small businesses are not aware of the benefits that you can get from a telephone answering service and the benefits that it can offer. This is why here at Ruby Receptionist we offer a 7 day free trial for you to test out our service and our live receptionists and just see what sort of benefit we can offer to your business. After the end of the 7 day free trial we will check in with you to see whether you would like to continue on with a paid plan however we won't pressure you or hound you to sign up.

15) Look bigger than you are

One of the problems with starting up a small business is that you generally start off small. While this can be good from a manoeuvrability point of view it can be a bit of a drawback when it comes to recruiting new customers. With a live telephone answering service from Ruby we can make you look bigger than you actually are. Your customers may have contact with a number of our receptionists and it is likely that they will assume that that receptionist is actually on your staff and sitting in your offices. Another way that we can make you look bigger than you actually are is with a virtual office. A virtual office gives you a mailing address in other cities. You can then use this mailing address on your business cards, your marketing materials and your website.

Getting a live telephone answering service from Ruby Receptionist makes good business and financial sense. If you would like to find out more about our services then why not give one of our helpful sales representatives a call on 1300 72 10 73. We will be happy to help.