Ruby’s Virtual Reception services are the perfect solution for medical practitioners needing help with handling calls. With our virtual receptionist service, incoming calls can be answered quickly and professionally, freeing up time for your staff to focus on patient care.
Our professional teams are trained to answer phone calls just like any other medical receptionist, allowing us to provide an unparalleled patient experience while handling administrative tasks on behalf of your private practice. With our virtual receptionist service taking care of the incoming calls for your clinic, you can feel confident knowing that your patients will never have to worry about their unanswered calls going unnoticed again.
Our virtual receptionist service ensures your calls are answered at the fraction of the cost of an in-house receptionist
Our team answer your calls with a level of efficiency unachievable with a full time receptionist
We answer calls 24/7, ensuring your customers can always speak to someone
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Hi Michael, I was updating some info on our account settings via your website, and it occurred to me that your receptionist service has been excellent, and I wanted to let you know.
Your ability to create bespoke solutions has been incredible. All the girls are great; in particular, Hollie is always so upbeat and professional. Thank you for your excellent service.
Lindon Garske
I have found the service fantastic. It has created such a professional image that I have difficulty when a client wants to visit my office as I work from home. My clients have an image that my company is bigger than it is.
Richard Hill
We walk you through our onboarding process and how you want your calls answered
You forward your phone to our receptionists, who then answer calls on your behalf
Our receptionists will answer your business calls with your custom greeting
We can introduce calls to you, and/or update you via email and/or sms
Hiring a medical virtual receptionist can significantly reduce overhead costs for a medical practice. Firstly, it eliminates the need for a full-time, on-site receptionist, which comes with associated costs such as salary, benefits, and workspace expenses. When you consider wages, super, payroll tax and the cost of office space, our services can save you up to 70% compared to the expense of an office-based employee
Secondly, a virtual receptionist can operate outside of normal office hours, potentially capturing more patient calls and appointments that could have been missed, thus driving revenue.
By utilizing your virtual receptionist solution, you can also ensure that potential patients who call your office have their calls answered, limit the risk of them going to an alternate medical provider, and provide additional support to your staff in managing their administration workload.
Lastly, by handling routine administrative tasks, they free up medical staff to focus on patient care, potentially improving service quality and patient satisfaction, which could lead to increased patient retention and referrals.
We have tried to keep our pricing simple. If you decide to start with our basic package, you will pay a small monthly retainer of $29 plus GST plus a per-call cost of $3.50 plus GST.
If you have a low call volume and your phone rings more than a few times per week, you probably want to consider getting a package. While package costs are slightly higher, average call costs decrease considerably.
From our experience, the average practice will spend around $200 per month. It is of incredible value for the peace of mind that this provides. Consider how much you would pay for a full/part-time physical receptionist.
So why would you pick Ruby as your virtual receptionist? Firstly, we have extensive medical industry experience and invested heavily in building first-class infrastructure to handle your reception requirements.
We currently have over 25,000 customers using our services, and not one is locked into a long-term contract. Our customers stay with us for three years or more (on average) and regularly say that they wish they had known about our service years ago as it has saved them so much time and money.
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