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Our answering services have supported over 25,000 Australian businesses
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Answering Service

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Australian Based Receptionists

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No Lock In Contract

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Our Phone Answering Services Are Trusted By These Companies

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Australian Businesses Using Ruby'S Phone Answering Service
Locations

Locations We Serve..

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Adelaide

We provide call answer services to over 1000 Adelaide based businesses

Breathtaking View Of Brisbane, Showcasing Its Stunning Cityscape And Waterfront - Ruby Receptionist.

Brisbane

We support over 5000 Brisbane based businesses with our call answering service

Iconic Cityscape Of Melbourne, Australia, Showcasing Its Vibrant Urban Landscape - Ruby Receptionist.

Melbourne

Over 12,000 Melbourne businesses use our call answering service

Visual Representation: Perth City With Iconic Landmarks, Tall Buildings, Parks, And Waterfront Views.

Perth

Over 1200 Perth based businesses use our call answering

A Depicting Sydney'S Iconic Landmarks: Opera House, Harbour Bridge, Defining The City'S Identity.

Sydney

Over 16,000 Sydney Based Businesses use our call answer

A Map Showcasing Iconic Landmarks Of Adelaide, Capturing The City'S Charm And Cultural Heritage.

Adelaide

We provide call answer services to over 1000 Adelaide based businesses

Breathtaking View Of Brisbane, Showcasing Its Stunning Cityscape And Waterfront - Ruby Receptionist.

Brisbane

We support over 5000 Brisbane based businesses with our call answering service

Iconic Cityscape Of Melbourne, Australia, Showcasing Its Vibrant Urban Landscape - Ruby Receptionist.

Melbourne

Over 12,000 Melbourne businesses use our call answering service

Visual Representation: Perth City With Iconic Landmarks, Tall Buildings, Parks, And Waterfront Views.

Perth

Over 1200 Perth based businesses use our call answering

A Depicting Sydney'S Iconic Landmarks: Opera House, Harbour Bridge, Defining The City'S Identity.

Sydney

Over 16,000 Sydney Based Businesses use our call answer

Our Virtual Receptionist Service Can Give You More Time To Focus On The Things That Matter. – Like Growing Your Business

Why Ruby Is The Best Choice For Your Business...

Australian Based Receptionists

All of our virtual reception live operators are based in Australia

24/7 live telephone answering

Our live phone answering service operates 24/7, 365, meaning you will never miss a call again, no matter the time of day.

No lock-in contracts

For maximum flexibility, we offer month-to-month subscriptions with no lock-in and zero cancellation fees meaning you can scale up (or down) as your needs evolve.

Free Mobile App & Web Portal

Here you can easily manage your virtual receptionist, listen back to voicemails, manage your greeting, call divert, and messaging settings.

1300/1800 numbers

For your call answering, forward your existing inbound number to the free local direct in-dial number provided or update your main business phone number to a 1300 or 1800. We can also help with additional campaign-specific virtual inbound numbers as required.

Custom Greetings

Your virtual receptionist is trained to use the custom greeting that you choose. This gives a great customer experience when your business phone calls are answered.

Appointment Setting

Our virtual reception service also allows for appointment setting, cancellations, and diary management – in the tools of your choice.

7-Day Free Trial

Unsure whether we are right for you? Instantly set up your virtual receptionist and call answering, have your essential calls answered by our Australian receptionists, and test our service with a 7-day free trial.

Let our answer phone service take care of your calls so you can get on with your business.

What Our Clients Say...

Having worked with over 25,000 businesses, our clients have a lot of good things to say about Ruby…
5/5

Your Service Has Allowed Me To Take Back Control Of mY Incoming Calls

The Live Answering Service is an invaluable asset to my business. Running a small business means you must wear many hats and can not always answer an incoming call. Your service has allowed me to take back control of my incoming calls.

I lost up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond, and if something is urgent, I am made aware, and call transfers take place.

My clients are always impressed with the service and often comment on how professionally their calls are answered.

Tim Donovan

Director – Director/Support – Real Advantage Solutions
5/5

I recommend Your Services to Anyone Require An Answering Service

By accident, I found you guys some three years ago, initially deciding to use you to assist with cost cutting.

Today we continue to use your services. We found your answering services designed and equipped with the necessary information to handle our calls efficiently. Your answering services make a huge difference when we receive a customer call. They direct customer and supplier inquiries straight to the relevant person.

Not only is this incredibly cost-effective, but it is also very personalized, and our virtual receptionist doesn’t take holidays, sick days, or superannuation. I recommend your services to anyone requiring a phone answering service.

Vince Monardo

Director – Haddonstone Australia

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How Our Answering Service Works

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Get Started

We walk you through our onboarding process and how you want your calls answered

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Client Calls

You forward your phone to our receptionists, who then answer calls on your behalf

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We Answer

Our receptionists will answer your business calls with your custom greeting

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We Update You

We can introduce calls to you, and/or update you via email and/or sms

FAQs

Frequently asked questions

Why should I get a phone answering service?

Ruby’s live call answering service provides businesses with a professional, friendly and affordable way to manage their phone calls. They can help you save time and money by providing efficient customer service, taking messages, scheduling appointments, etc.

Where are your live operators based?

All of our live call staff are based in Australia. This ensures that your customers never go to voice mail again and are always able to speak to a real person with local knowledge.

What does a phone answering service do?

Ruby can support your business requirements with a complete range of allocated to them. They can answer the phone, call transfers, screen calls, take detailed messages, manage appointment booking, answer faqs, process payments and more. If you need Ruby to handle all your calls, then we can.

How much does a phone answering service cost?

The price of our phone answering plans varies depending on the package and the level of service you require. This can range from basic phone answering services to more complex live answering service plans built bespokely for your business. These are often inclusive of customised scripts and more complete call centre services. We have packages to suit all budgets and needs and ensure that our prices are reasonable, and no matter which option you choose business will receive great support and your customers will be taken care of.

What makes an excellent telephone answering service?

An excellent live answering service should help your business grow your business and enable you to focus on the work that matters. A basic answering service should be available during both business hours and out-of-hours and be able to answer calls as required. They should be mobile, professional, and have a friendly phone manner.

When is Ruby available to answer the phone?

The Ruby live answering service is available to answer all your customers calls 24/7, 365 days of the year. This is inclusive of public holidays. We provide a flexible and reliable service to ensure that all your customer inquiries are handled promptly and that you never miss a call. We provide live answering services to support you during standard business and out-of-hours.

What happens if I'm unhappy with the Ruby?

We work hard to ensure all of our customers are happy, however understand that this is not always the case. If you are unhappy with our telephone answering services, our customer service team will be available to speak to you. Due to our years of experience and highly optimised call management process, we have complete confidence in supporting your business needs.

What other services can Ruby help with?

Outside of our live answering service, Ruby can also help you source a virtual office, provide virtual office addresses, give you a virtual assistant and ensure that all your calls are always transferred to the correct on-call person. Our Australian-based call centres provide cost-effective business solutions to over 25,000 Australian businesses, providing for their business needs and ensuring no customer call goes unanswered.

How will my customers be greeted by Ruby staff?

When answering the phone, our staff will great your customers with your business name, and a custom script of your choosing. This will ensure that every customer contact is a positive one.

How quickly can Ruby start answering my calls?

Once you have chosen from our range of virtual receptionist plans, our call answering team can start answering your customer calls within 24 to 48 hours. The speed of set up also depends on your requirements, and we understand that a simple phone messaging service for small businesses needs may be less complex than those of a larger corporation.

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