Answering Service Pricing

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Availability

Local
Expertise

Personalised Call Handling

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Our Phone Answering Services Are Trusted By These Companies

Pricing

See Below For The Complete Range Of Our Phone Answering Services

MESSAGE EXPRESS
VIRTUAL RECEPTIONIST
MY ASSISTANT / MY DIARY

Message Express

$25

/month*

Includes:

Pay As You Go

$2.40 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

Message Express 25

$65

/month*

Includes:

25 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

Message Express 50

$110

/month*

Includes:

50 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

For Larger Plans Click Get In Touch Below

Standard

$33

/month*

Includes:

Pay As You Go

$3.79 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 20

$75

/month*

Includes:

20 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$185

/month*

Includes:

50 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

For Larger Plans Click Get In Touch Below

MyAssistant / MyDiary

$49

/month*

Includes:

Pay As You Go

$2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 20 / MyDiary 20

$95

/month*

Includes:

20 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 50 / MyDiary 50

$165

/month*

Includes:

50 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

For Larger Plans Click Get In Touch Below

MESSAGE EXPRESS

Message Express

$25

/month*

Includes:

Pay As You Go

$2.40 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

Message Express 25

$65

/month*

Includes:

25 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

Message Express 50

$110

/month*

Includes:

50 calls per month

Excess calls $2.35*

No set up fee

Free local number

Free email messaging

Free voicemail to email

For Larger Plans Click Get In Touch Below

VIRTUAL RECEPTIONIST

Standard

$33

/month*

Includes:

Pay As You Go

$3.79 per call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 20

$75

/month*

Includes:

20 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

Virtual Receptionist 50

$185

/month*

Includes:

50 calls per month

$3.99 per excess call*

No set up fee

Free local number

Free email messaging

Free voicemail to email

* Plus GST

For Larger Plans Click Get In Touch Below

MY ASSISTANT / MY DIARY

MyAssistant / MyDiary

$49

/month*

Includes:

Pay As You Go

$2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 20 / MyDiary 20

$95

/month*

Includes:

20 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

MyAssistant 50 / MyDiary 50

$165

/month*

Includes:

50 minutes per month

Excess minutes $2.99 per minute*

Free local number

Free email messaging

Free voicemail to email

* Plus GST

For Larger Plans Click Get In Touch Below

How Our Answering Service Works

Get Started

We walk you through our onboarding process and how you want your calls answered

Client Calls

You forward your phone to our receptionists, who then answer calls on your behalf

We Answer

Our receptionists will answer your business calls with your custom greeting

We Update You

We can introduce calls to you, and/or update you via email and/or sms

Learn More

FAQs

Frequently asked questions

How much does a phone answering service cost?

The cost varies depending on your business needs and the package selected. Ruby Receptionist offers affordable plans starting from $19 per month, ensuring cost-effective solutions for businesses of all sizes.

How quickly will my calls be answered?

Our Australian-based receptionists answer your calls within 10 seconds, ensuring your customers receive prompt and professional service, and you never miss an important call.

Can the service be customised to my business needs?

Yes, Ruby Receptionist’s phone answering services are fully customisable. We tailor our solutions to meet your specific business requirements, whether you need call forwarding, message taking, or appointment scheduling.

Will my customers know they are speaking to an external service?

No, our receptionists are trained to seamlessly integrate with your business, ensuring your customers experience a consistent and professional interaction, as if they were speaking directly to your in-house team.

Are all your calls answered in Australia?

Our core 300+ operators are based in Australia. For our My Assistant and My Diary plans, all calls are answered in Australia. However, for entry-level virtual reception services like Message Express and My Receptionist, while most calls are answered in Australia, we also have overflow support from dedicated teams in the UK and the USA to maintain a sub-10-second answering time during unexpected call volume surges.

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