Frequently Asked Questions

Ruby’s live call answering service provides businesses with a professional, friendly and affordable way to manage their phone calls. They can help you save time and money by providing efficient customer service, taking messages, scheduling appointments, etc.

All of our live call staff are based in Australia. This ensures that your customers never go to voice mail again and are always able to speak to a real person with local knowledge.

Ruby can support your business requirements with a complete range of allocated to them. They can answer the phone, call transfers, screen calls, take detailed messages, manage appointment booking, answer faqs, process payments and more. If you need Ruby to handle all your calls, then we can.

The price of our phone answering plans varies depending on the package and the level of service you require. This can range from basic phone answering services to more complex live answering service plans built bespokely for your business. These are often inclusive of customised scripts and more complete call centre services. We have packages to suit all budgets and needs and ensure that our prices are reasonable, and no matter which option you choose business will receive great support and your customers will be taken care of.

An excellent live answering service should help your business grow your business and enable you to focus on the work that matters. A basic answering service should be available during both business hours and out-of-hours and be able to answer calls as required. They should be mobile, professional, and have a friendly phone manner.

The Ruby live answering service is available to answer all your customers calls 24/7, 365 days of the year. This is inclusive of public holidays. We provide a flexible and reliable service to ensure that all your customer inquiries are handled promptly and that you never miss a call. We provide live answering services to support you during standard business and out-of-hours.

We work hard to ensure all of our customers are happy, however understand that this is not always the case. If you are unhappy with our telephone answering services, our customer service team will be available to speak to you. Due to our years of experience and highly optimised call management process, we have complete confidence in supporting your business needs.

Outside of our live answering service, Ruby can also help you source a virtual office, provide virtual office addresses, give you a virtual assistant and ensure that all your calls are always transferred to the correct on-call person. Our Australian-based call centres provide cost-effective business solutions to over 25,000 Australian businesses, providing for their business needs and ensuring no customer call goes unanswered.

When answering the phone, our staff will great your customers with your business name, and a custom script of your choosing. This will ensure that every customer contact is a positive one.

Once you have chosen from our range of virtual receptionist plans, our call answering team can start answering your customer calls within 24 to 48 hours. The speed of set up also depends on your requirements, and we understand that a simple phone messaging service for small businesses needs may be less complex than those of a larger corporation.